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Support
We're here to help you get the most out of Spark Inventory.
Contact Us
Response timeWithin 1 business day, Monday – Friday
When emailing, please include:
- The device you're using (e.g. iPhone 15, Pixel 8)
- The app version (Settings → About in the app)
- A description of what you were trying to do
- A screenshot or screen recording, if possible
Common Topics
Getting Started
- Sign in with the credentials provided by your workspace administrator.
- Select your workspace on first launch.
Barcode Scanning
- The camera scanner works with most 1D and 2D barcode formats.
- For high-volume scanning, you can connect a Bluetooth or USB hardware scanner — once paired with your device, it will work directly inside the app.
Sync and Offline Use
Spark Inventory requires an internet connection to load and sync data. If you encounter sync issues, pull down to refresh on most screens.
Account and Access
- Workspace administrators manage user invites and roles. Contact your admin to request access changes.
- To reset your password, use the "Forgot password?" link on the login screen.
Reporting a Bug
Please email support@sparkinventory.com with the details listed above. If the app has crashed, we may already have the crash log — but a description of what you were doing helps us reproduce it faster.
Privacy and Legal
Company
Spark Inventory, INC
30 Rockefeller Plaza, Suite 2060
New York, NY 10112
Email: support@sparkinventory.com
30 Rockefeller Plaza, Suite 2060
New York, NY 10112
Email: support@sparkinventory.com